Responsible Gaming at ba992 — Play Smart, Stay Safe

At ba992, gambling is meant to be entertainment — a fun way to follow your favourite cricket match, enjoy live casino games, or experience the thrill of slots. We believe that the vast majority of our players in Dhaka, Chittagong, Sylhet and across Bangladesh enjoy ba992 responsibly, as a leisure activity that fits comfortably within their means.

However, we also recognise that for a small number of people, gambling can develop into something more serious. ba992 is proactive about this. We have invested in tools, resources and trained support staff specifically so that any player who needs help can find it quickly and easily. This page explains every option available to you — and we encourage you to use them freely, without judgment.

ba992 provides the following practical tools directly within your account settings. You can activate any of these at any time by logging in and visiting the Responsible Gaming section of your account, or by contacting our 24/7 support team.

The following habits will help keep your ba992 experience positive and sustainable over the long term. These are the principles that responsible players in Bangladesh follow:

• Only ever bet with money you can genuinely afford to lose. Never use funds set aside for rent, groceries, utilities, school fees or family obligations.
• Set a fixed budget before you start playing and stop when that budget is reached, regardless of whether you are winning or losing.
• Treat gambling as leisure — not as a way to earn income, pay off debts, or recover from previous losses.
• Take regular breaks during your session. Step away from the screen, drink some water and give yourself time to think clearly before placing your next bet.
• Never gamble when you are under the influence of alcohol, under significant stress, or in a distressed emotional state. ba992 is for clear-headed entertainment.

If at any point your gambling no longer feels fun, or if you feel an urge to keep playing despite wanting to stop, please use the tools in your account or contact our support team immediately. There is no shame in asking for help — our team is trained to respond with empathy and practical solutions.

Problem gambling can develop gradually and is not always obvious, even to the person experiencing it. The following are recognised warning signs. If several of these apply to you or someone you know, it may be time to seek support:

Setting a deposit limit on ba992 takes less than two minutes. Here is how to do it step by step:

Self-exclusion is designed for players who feel that gambling is becoming a serious problem and want to stop completely for a defined period. When you self-exclude from ba992, your account is suspended immediately. You will not be able to log in, deposit, place bets or collect any promotional offers for the duration of the exclusion. ba992 will also take steps to suppress any marketing communications directed to your account during the exclusion period.

Self-exclusion periods available on ba992 are: 1 month, 3 months, 6 months, 12 months, and permanent. Permanent self-exclusion cannot be reversed. For temporary self-exclusion periods, the exclusion cannot be shortened once it is in place — you must wait for the full period to expire before your account can be reactivated, and reactivation requires a 24-hour cooling-off confirmation step. To request self-exclusion, contact ba992 support or use the self-exclusion tool in your account settings.

ba992 takes the protection of minors seriously. Our platform is strictly restricted to users aged 21 and above. Age verification is conducted at the point of registration and may be required again before processing withdrawals or activating certain account features. Any account found to belong to a person under 21 will be closed immediately and any outstanding balance returned to the payment source, where possible.

If you share a device with younger family members in your household, we strongly recommend using parental control software to prevent underage access to ba992 and other gambling sites. If you believe a minor has accessed or created an account on ba992, please contact [email protected] immediately so we can investigate and take appropriate action.

If you are concerned about your own gambling, or about someone close to you, reaching out is the right first step. ba992's support team is available 24 hours a day, seven days a week. Our staff are trained in responsible gaming support and will listen without judgment. All communications about gambling concerns are treated with complete confidentiality. You do not need to be in a crisis to contact us — if gambling is starting to feel like a problem, early contact is always better.